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To run YouTrack InCloud instances, JetBrains utilises Amazon Web Services (AWS) hosting services.

Service Commitment

We have chosen Amazon Elastic Compute Cloud (Amazon EC2) not only for the flexibility to choose from a number of different instance types to meet our hosting computing needs, but also for the premier quality of service provided. Amazon provides a Service Level Agreement that guarantees at least 99.95% Annual Uptime Percentage during the Service Year.

As defined in the Amazon EC2 SLA:

  • “Service Year” is the preceding 365 days from the date of an SLA claim.
  • “Annual Uptime Percentage” is calculated by subtracting from 100% the percentage of 5 minute periods during the Service Year in which Amazon EC2 was in the state of “Region Unavailable.”

For the detailed information please refer to Amazon EC2 Service Level Agreement

Utilised Server Types

To run YouTrack InCloud instances we use Amazon EC2 Standard M1 Large Instances with the following parameters: