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We do not provide regular phone support as technical issues are often better resolved over email where you can send logs, screenshots, etc.
As an experiment to better handle urgent cases we have a direct access phone line which you can reach via +49 89 255-596-587 (usual availability times within working days are 11:00 - 18:00 CET/CEST (Germany, GMT+1/GMT+2 timezone)). While we do not guarantee there will be somebody to answer at all times, chances you will get an answer are pretty high. Please send us a detailed email message with the issue description prior to calling.