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You can contact us via the online support form or email if you own a TeamCity Enterprise server license with the not elapsed maintenance period and need the error report not to be publicly available. Only two latest major TeamCity releases and their bugfix updates are covered by our support.
We would still prefer if you could post your question in the forums as this way other users can share their experience. If, for some reason, there is a delay in responding to the question in the forum, feel free to ping us via email noting the forum post you have created.

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