- a technical question or an idea – community forum , "New Post" action (public)
- a bug or a feature request – issue tracker (public, with private comments/attachments capability)
- a license/purchase question – JetBrains sales department (private)
- not a public question and you hold not expired TeamCity Enterprise server license – online form, "Submit a request" action or email (private, faster response times)
You can contact us via the online support form or email if you own a TeamCity Enterprise server license with the not elapsed maintenance period and need the error report not to be publicly available. Only two latest major TeamCity releases and their bugfix updates are covered by our support.
We would still prefer if you could post your question in the forums as this way other users can share their experience. If, for some reason, there is a delay in responding to the question in the forum, feel free to ping us via email noting the forum post you have created.
Please note that our support is restricted to TeamCity-specific issues and does not cover issues related to third-party TeamCity plugins, inappropriate environment configuration for a server application, etc.
We encourage making your postings publicly available so that other users can both comment based on their experience and benefit from the answers.
All JetBrains community forum data is public. The JetBrains issue tracker issue details are public too.