Child pages
  • Feedback

Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Check if the answer is already available in:

...

  • a technical question or an idea – community forum , "New Post" action (public)
  • a bug or a feature request – issue tracker (public, with private comments/attachments capability)
  • a license/purchase question – JetBrains sales department (private)
  • not a public question and you hold not expired TeamCity Enterprise server license – online form, "Submit a request" action or email (private, faster response times)

Make sure to provide all necessary information by reviewing reviewing the Reporting Issues guidelines.

Make sure you use a recent TeamCity version. Generally, we do not provide regular support for non-current major versions / more than a than  one-year-old versions.

Anchor
support
support

Licensed Users Support

You can contact us via an the online support form or email if you own a TeamCity Enterprise server license with the not elapsed maintenance period and need the error report not to be publicly available. Only two latest major TeamCity releases and their bugfix updates are covered by our support.
We would still prefer if you could post your question in the forums as this way other users can share their experience. If, for some reason, there is a delay in responding to the question in the forum, feel free to ping us via email noting the forum post you have created.

...

Our usual response time is 24 hours excluding public holidays in Germany/Bavaria and/or Russian Federation. If you experience an urgent issue, please indicate this in the subject of the email message and detail the nature of the urgency.
If you own more than 30 agent licenses and have an urgent issue affecting your TeamCity installation (like the inability to use any TeamCity functionalityproduction server outage without a workaround), you can use the "teamcity-support-urgent" mailbox at the "jetbrains.com" domain - we process these messages before others, if possible. For the same effect you can also mark issue as production outage when using online form.
If you do not receive a reply within 48 hours, please check your spam filter and feel free to repeat the message referencing the previous one. 

...

We do not provide regular phone support as technical issues are often better resolved over email where you can send logs, screenshots, etc.
As an experiment to better handle urgent cases, we have a direct access phone line which you can reach via line +49 89 255-596-587 (usual availability times within working days are 11:00 - 18:00 CET/CEST (Germany, GMT+1/GMT+2 timezone)). While we do not guarantee there will be somebody to answer at all times, chances you will get an answer are pretty high. Please send us a detailed email message with the issue description prior to calling.

Please note that our support is restricted to TeamCity-specific issues and does not cover issues related to third-party TeamCity plugins, inappropriate environment configuration for a server application, etc. Show If

matchall
groupteamcity-devteam
(this line is only visible to internal users)

Data Security

We encourage making your posting postings publicly available so that other users can both comment based on their experience and benefit from the answers.
All JetBrains community forum data is public. The JetBrains issue tracker issue details are public too.

...

  • post a comment or attachment to the issue in the JetBrains issue tracker visible only to teamcity-developers;
  • send data attach data to the support system ticket or send it in an email to the teamcity-support@jetbrains.com email address address;
  • for data volumes exceeding 10 Mb, : upload them to our FTP without public read access or via the HTTP form.

All data received with a note on its non-public nature is used only for the related issue investigation and is discarded afterwards.
While in transfer and while stored, the data can be kept on third-party servers like mail servers, Amazon AWS servers, ZenDesk support system, etc.
More on JetBrains Privacy Policy.

Thank you for providing feedback on TeamCity!

...